Privacy policy
What information do we collect?
When you interact with us, we may collect information such as your name, email address, telephone number, and any additional details you choose to provide through our forms.
How do we collect information?
We collect information when you choose to interact with us through our website. This may include submitting a contact form, joining our newsletter list, or using our bespoke appointment form to schedule a fitting. In these cases, you may provide details such as your name, email address, or phone number so we can respond or coordinate your request.
We may also receive information from trusted third parties, but only when you have given them permission to share your information with us.
Confidentiality
Making a complaint
If you are not satisfied with the response, please contact us at with the details explaining your concerns. We will review your complaint and investigate if the right procedures have been followed and respond back to you as appropriate. We aim to complete this investigation within 15 working days of receiving your complaint, however, in some cases it may take longer. If you are still unsatisfied with the response, you may contact us.
